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About the Role
At Uber, providing amazing support that establishes trust for riders, driver partners, eaters and delivery partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Customer Support Representatives are all about helping and educating both riders and drivers, as well as eaters and delivery partners.
What you'll do
- Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
- Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
- Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
- Triage issues and escalate them when necessary.
What you'll need
Fluency in Croatian.- Good English (B1/B2).
- Curiosity - you love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
- Proficiency using computers (typing, quickly navigating between various tools).
- Excellent reading comprehension and writing skills. You have to be able to connect what users are asking for with answers to their true issues.
- Passion for helping others and creating support experiences that exceed users' expectations.
- Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
- Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
- Amenable to work time that is shift based totaling 40 hours per week (on a rotating shifts basis).
- A bachelor's degree or college experience preferred.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
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