Introduction
Daily contact with the retailers and your Sales Representatives colleagues: booking orders, providing information regarding product availability, pricing, and delivery and suggesting alternative products. Just a couple of tasks of the Customer Service employee position within Shimano Belgium!In this role you will become part of an enthusiastic Customer Service team consisting of 6 colleagues in our brand-new office in Mechelen.
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Is helping retailers giving you a lot of energy, do you like variety (no day is the same), are you able to perform under pressure and are you accurate? Last but not least: do you want to become the newest member of the most fun team within Shimano?!
Then this might be your new opportunity!
The Challenge
1. Provide customers and colleagues with pricing, product, availability, order and delivery information.
2. Suggest alternative or additional products to customers to best match their needs or through company initiatives
3. Be a link between customer & sales teams to maximise responsiveness, share key information and support sales goals
4. Track the status of customer orders and alert responsible persons should there be a deviation from plans or a bottle neck
5. Check credit within established limitations to confirm customer orders
6. Answer technical questions and resolve technical difficulties for the customer, escalating where necessary.
7. Receive and process customer orders, inquiries or complaints as the first line of support then escalating where necessary.
8. Coordinate and maintain proper administration of order information in the relevant systems to ensure up to date information, simple tracking, early detection of potential issues and to enable forecasting
What are we looking for?
- 1-3 years' experience in a similar role.
- Excellent language skills in Dutch and French.
- Excellent communication skills to ensure customer satisfaction.
- Knowledge of the bike products / industry is considered a plus.
What do we have to offer?
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
How to get in touch!
If you have any questions regarding this vacancy please get in touch with:
esra.cigdem@shimano-eu.com
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