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Workflow Support and Administration
- Working Location: Shape Belgium and Off-site
- Security Clearance : NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· University Degree in Computer Science or similar discipline; or Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 2 years’ position-related experience; or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation in database administration with 4 years’ position-related experience
· The above education requirements may be waived if a prospective incumbent can demonstrate one of the following:
ü 2+ years’ experience in the last seven years with administration and programming of the current HRDS workflow software suite, including Genpact Cora SeQuence™, as well as Genpact certificate of completion of Mastering Cora SeQuence, also within the last five years
ü 3+ years’ experience in the last seven years with SharePoint administrator as primary job title and function
· 2+ years’ experience in the last five years as an MS SQL developer or programmer working with MS SQL 2016 or later to develop SQL objects including tables, views, and all forms of programmability objects. Experience must include using SQL Server Management Studio (SSMS) and PowerShell scripts, and should also include SQL Job development. Note: this is not necessarily database administrator experience
· 1+ year of experience in the last seven years performing web application user interface development using JavaScript, CSS, HTML, and ASP.NET. Note: These experiences may be additive from multiple jobs
· 1+ year of experience in the last seven years performing web application development delivering functionality that creates/consumes SOAP/REST API webservices
· 1+ year of experience in the last seven years performing workflow development using Genpact Cora SeQuence™ 8+ or another similar Intelligent Business Process Management System (iBPMS)
· 3+ months of experience in the last seven years performing application development using Language Integrated Query (LINQ) queries in a professional or academic environment
DUTIES/ROLE:
· Design, maintain and update the BPM workflows used to support key core HRDS processes with a primary focus on in and out-processing processes
· Develop and generate database queries and reports to support NATO-wide HRDS user community (response time is within 1 and 3 days)
· Support the data administration of HRDS (response time is within 1 and 3 days)
· Support the HRDS Business Support section in the collection of requirements from the user community and the formulation of requirements and specifications in relation to database operations (response time is within 1 and 3 days)
· Support HRDS fielding and acceptance tests, focusing on BPM workflow integration requirements and compliance (2 test events per year)
· Provide expert BPM workflow advice in support of the HRDS Helpdesk and on-site assistance to the users (response time is within 1 and 3 days depending on the priority)
· Perform workflow management for the HRDS systems, including back-up procedures and integrity checking (monthly highlight report)
· Advice and support the HRDS Accounts managers related to BPM workflows roles and permissions (on demand, response time is within 1 and 3 days)
· Assist the HRDS Application Manager in all their duties as feasible in the context of the off-site support services as described in this SOW (as requested by the COTR)
· Conduct regular audits of HRDS workflows, data and accounts to ensure correct usage and conduct (monthly audit reports)
· Assist, train and support HRDS Branch in the use and configuration of the BPM workflow software
· Assist the branch’s data protection team by conducting forensic analysis on the HRDS systems’ workflows and transaction logs, and producing reports to support protection of Personal Data held in the HRDS workflows (monthly reports as required)
· Maintain and update the current library of HRDS BPM workflows across 2 unlassified networks, both available remotely. Estimate is also to produce 10-15 new workflows/year as required by the user communities
· Support the HRDS Business Support section in the collection of requirements from the user community and the formulation of requirements and specifications in relation to workflows (response time is within 1 and 3 days)
· The above education requirements may be waived if a prospective incumbent can demonstrate one of the following:
ü 2+ years’ experience in the last seven years with administration and programming of the current HRDS workflow software suite, including Genpact Cora SeQuence™, as well as Genpact certificate of completion of Mastering Cora SeQuence, also within the last five years
ü 3+ years’ experience in the last seven years with SharePoint administrator as primary job title and function
· 2+ years’ experience in the last five years as an MS SQL developer or programmer working with MS SQL 2016 or later to develop SQL objects including tables, views, and all forms of programmability objects. Experience must include using SQL Server Management Studio (SSMS) and PowerShell scripts, and should also include SQL Job development. Note: this is not necessarily database administrator experience
· 1+ year of experience in the last seven years performing web application user interface development using JavaScript, CSS, HTML, and ASP.NET. Note: These experiences may be additive from multiple jobs
· 1+ year of experience in the last seven years performing web application development delivering functionality that creates/consumes SOAP/REST API webservices
· 1+ year of experience in the last seven years performing workflow development using Genpact Cora SeQuence™ 8+ or another similar Intelligent Business Process Management System (iBPMS)
· 3+ months of experience in the last seven years performing application development using Language Integrated Query (LINQ) queries in a professional or academic environment
DUTIES/ROLE:
· Design, maintain and update the BPM workflows used to support key core HRDS processes with a primary focus on in and out-processing processes
· Develop and generate database queries and reports to support NATO-wide HRDS user community (response time is within 1 and 3 days)
· Support the data administration of HRDS (response time is within 1 and 3 days)
· Support the HRDS Business Support section in the collection of requirements from the user community and the formulation of requirements and specifications in relation to database operations (response time is within 1 and 3 days)
· Support HRDS fielding and acceptance tests, focusing on BPM workflow integration requirements and compliance (2 test events per year)
· Provide expert BPM workflow advice in support of the HRDS Helpdesk and on-site assistance to the users (response time is within 1 and 3 days depending on the priority)
· Perform workflow management for the HRDS systems, including back-up procedures and integrity checking (monthly highlight report)
· Advice and support the HRDS Accounts managers related to BPM workflows roles and permissions (on demand, response time is within 1 and 3 days)
· Assist the HRDS Application Manager in all their duties as feasible in the context of the off-site support services as described in this SOW (as requested by the COTR)
· Conduct regular audits of HRDS workflows, data and accounts to ensure correct usage and conduct (monthly audit reports)
· Assist, train and support HRDS Branch in the use and configuration of the BPM workflow software
· Assist the branch’s data protection team by conducting forensic analysis on the HRDS systems’ workflows and transaction logs, and producing reports to support protection of Personal Data held in the HRDS workflows (monthly reports as required)
· Maintain and update the current library of HRDS BPM workflows across 2 unlassified networks, both available remotely. Estimate is also to produce 10-15 new workflows/year as required by the user communities
· Support the HRDS Business Support section in the collection of requirements from the user community and the formulation of requirements and specifications in relation to workflows (response time is within 1 and 3 days)
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