Digital Marketing Strategist, Customer Success Acceleration [China]

 

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Minimum qualifications:

• Bachelor's degree or equivalent practical experience
  
• 3 years of experience in Digital Marketing, sales or multi-functional project management leadership with customer impact.
  
• Experience in strategy, analytics or insight-based product solutions.

Preferred qualifications:

• MBA or Master’s degree in statistics, economics, engineering or a related field.
  
• 4 years of experience in managing insights, analytics, client management or consulting oriented projects driving customer success across cross-functional stakeholders
  
• Experience in cross-functional and multi-layered stakeholder project management.
  
• Experience in driving complex business outcomes and customer solutions through collaboration
  
• Strong problem-solving skills, to understand client needs.
  
• Comfortable with ambiguity and complexity, with a passion to create and share best practices to encourage a learning by sharing culture.
  

About the job

gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

The Customer Success Acceleration team works in close collaboration with the Google Customer Solutions (GCS) team globally, specifically the Mid-Market Segment (MMS) Seller teams, helping define marketing strategy for advertisers and providing critical insights and support to help drive customer success.

As a Digital Marketing Strategist, you will partner with our in-market Sales partners to build long-term value for our Mid-Market segment of advertisers and ensure they are getting the most of their Google Ads investment.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Drive high impact across markets, customers and stakeholders through strategic multi-dimensional problem solving and cross-functional collaboration, delivering an excellent experience to Google customers.
• Cultivate decision-making and thought-leadership with Sales in enabling business/performance growth through systematic interventions, and ensure customer portfolio sustains effective business growth.
• Pioneer advanced frameworks and customer solutions and help activate these with the right customers for long-term trust and value; review opportunities to scales these across businesses and markets.
• Be the go-to-person and subject matter expert in your region/business model, and elevate complex, multi-quarter projects by pitching/suggesting new proposals and leading project planning, project groups and execution.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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